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Dolomagic Mountain Guides Val Gardena
Dolomagic Mountain Guides Val Gardena

Terms and Conditions

Due to the specific nature of the tours, trips and courses proposed - the daily itineraries are indicative. A number of variable factors when traveling in the mountains (weather conditions, communication problems, etc.) can jeopardize the safety of participants and for this reason there may be deviations from the programmed itineraries.

  • Every customer is obliged to critically assess their skills and performance in order not to expose themselves, the group and the mountain guide to unnecessary danger. If there are any doubts, they can be clarified during a joint introductory tour. On tours in a group, the mountain guide focuses on the weakest participant.

  • The mountain guide reserves the right to cancel, shorten or change the tour at any time if the customer's performance, the weather and/or the conditions do not meet the requirements of the tour.

  • If a participant ignores the mountain guide's instructions, they can be excluded from the group. The same applies if participants do not meet the requirements listed in the tour description (conditions, technical requirements, etc.). If exclusion is not possible within a safe framework, the mountain guide is entitled to cancel the tour.

  • Health complaints and problems must be reported to the mountain guide when registering.

Program / performance

​Bookings are subject to these General Terms and Conditions, Law No. 111 of March 1995, ECC Directive No. 90/314 and Law No. 1084 of December 27, 1977. In no case will the tour operator's liability exceed the limits provided for in the above-mentioned laws. In the event of “force majeure”, the tour operator reserves the right to replace hotels and holiday destinations with others in the vicinity. The tour operator is not liable for any damage caused by the customer.

Travel contract and liability

Bookings are subject to availability. If the holiday you have chosen is no longer available, a similar holiday will be suggested to you wherever possible. Booking details will be sent by fax or email from the tour operator, who will only consider the booking confirmed once a deposit of 30% (or the full price for 'last minute' bookings) of the holiday has been received. The tour operator is responsible for ensuring that every part of the holiday booked is of an appropriate standard.

Bookings

Prices are in Euros (€) and include accommodation, taxes and services; They do not include personal expenses or additional charges such as telephone calls, mini bar items, services, cleaning, apartment accommodation deposit, etc. Hotel/shelter reviews provided are prepared by qualified local authorities.

Prices

The booking will be confirmed upon receipt of a 30% deposit (or the full amount for “last minute” bookings).

The remaining payment is due at least 60 days before departure to Italy.

Payment plan

The tour operator will only send the travel documents (to the specified fax address or address) once the total amount of the travel invoice has been received. Please do not forget your travel documents when you leave for Italy.

Travel documents

Once we receive written notice that you need to cancel your trip, the following fees will apply, calculated based on the total cost:

- 61 + more days before departure: 20% loss of deposit & 10% transfer to a future trip (within a calendar year)

- 31 to 60 days before departure: 100% loss of deposit

- 15 to 30 days before departure: 50% refund of the full travel price

- 14 days or less before departure: 100% forfeiture of the full travel price

These fees are a percentage of the total cost of the booking. The days indicated refer to the departure date of the trip. All cancellations must be made in writing.

Cancellation and refund (multi-day tours, trips and courses)

Confirmation of the booking upon receipt of 30% of the full amount.

Final payment must be made by the day before the day tour at the latest (unless otherwise agreed).

Once we receive written notice that you need to cancel your trip, the following fees will apply, calculated based on the total cost:

If canceled, 100% loss of deposit.

If weather and/or conditions do not allow the tour to take place on the agreed day, we will work together to find an alternative date.

Special conditions for day tours

Once booked, any changes to your trip will incur a change fee of €50 for each affected day of the itinerary. Any change requests made 29 days or less before departure will incur a late booking fee of €100. These fees are in addition to any other costs incurred as a result of the change.

Please note that changes to the itinerary due to weather are not included in the price.

Change your booking

€65 non-refundable deposit at the time of reservation. The remaining amount will be added to the travel costs and the above payment and cancellation conditions apply.

Additional services (including additional hotel nights)

Customer claims can only be asserted after the travel price has been paid in full. However, any complaints must be reported to the tour operator in writing immediately during the holiday. If the complaint is not dealt with during the holiday period, a registered letter must be sent to the tour operator within 10 days of returning from holiday. We have taken all reasonable care to ensure that all services are of an appropriate standard and are provided as described in the itinerary. We are not liable for changes made by the supplier of which he has not been informed. Suggestions from the customer are welcome to improve the level of services and accommodation offered.

Complaints regarding booked services

The participant agrees that photos or videos will be taken during the tour/course. These will be given to him/her upon request, but at the same time I can also use them for advertising purposes on social media and on my website.

Photos and videos

Both parties agree that the contract is governed by Italian law. Any dispute that may arise from the obligations of either party shall be subject to the exclusive Italian jurisdiction and the exclusive jurisdiction of the Civil Court of Bolzano, Italy.

Place of jurisdiction

Florian Grossrubatscher

State-certified mountain and ski guide

License No. ITBZ000454

State professional chamber of mountain and ski guides in South Tyrol

Streda Col da Lech, 82

39048 Selva di Val Gardena, Dolomites

VAT number: IT03208690218

Technical organization

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